QA.Hub gives BPOs and sales teams a real-time intelligence layer — audit calls, score agents, track coaching impact, and stop quality slipping through the cracks.
Call volume goes up, complaints go up, conversions go down — and no one can point to exactly why. Without structured QA, you're guessing.
Not a generic tool adapted for BPOs. Built from scratch for audit scoring, agent tracking, and coaching ROI.
Score every call across Non-Critical parameters (100 pts, weighted) and Critical parameters (any N = automatic FAIL). Live dashboard updates as you score — no recalculation needed. The system tells you instantly if it's a Pass, Review, or Fatal Fail.
See exactly which parameters fail most across your team. The 80/20 rule applied to QA — fix the top 3 parameters and solve 80% of your quality problems.
Log every coaching session and automatically see 30-day score changes. Finally prove whether your training actually works — with numbers, not feelings.
Real-time rankings, stability scores, and dip alerts. Know who's improving, who's declining, and who needs intervention before the client notices.
Run CX, CS, and Sales QA under one roof. Each process is fully isolated — separate agents, audits, and roles. Switch contexts in one click.
No IT team required. No integration headaches. Just sign up, add your agents, and start auditing.
Before QA.Hub we were doing audits in Google Sheets and the data was three weeks stale by the time anyone looked at it. Now our TLs can see exactly where each agent failed on yesterday's calls. Pass rate went from 71% to 89% in six weeks.
Start free for 60 days. No credit card required. Upgrade only when you're seeing results.
All plans include a 60-day free trial · No credit card required · Cancel anytime
Join QA teams using QA.Hub to turn every audit into a coaching opportunity and every coaching session into measurable improvement.
No credit card required · Setup in 30 minutes · Full access for 60 days