Most BPOs find out about quality problems from client complaints. QA.Hub tells you before that happens — with real scores, real data, and real coaching ROI on every single call.
Call volume goes up, complaints go up, conversions go down — and no one can point to exactly why. Without structured QA, you're guessing.
Not a generic tool adapted for BPOs. Built from scratch for audit scoring, agent tracking, and coaching ROI.
Score every call across Non-Critical parameters (100 pts, weighted) and Critical parameters (any N = automatic FAIL). Live dashboard updates as you score — no recalculation needed.
See exactly which parameters fail most across your team. Fix the top 3 parameters and solve 80% of your quality problems.
Log every coaching session and automatically see 30-day score changes. Prove whether your training actually works — with numbers, not feelings.
Real-time rankings, stability scores, and dip alerts. Know who's improving, who's declining, and who needs intervention before the client notices.
Run CX, CS, and Sales QA under one roof. Each process is fully isolated — separate agents, audits, and roles. Switch contexts in one click.
No IT team required. No integration headaches. Just sign up, add your agents, and start auditing.
Before QA.Hub we were doing audits in Google Sheets and the data was three weeks stale by the time anyone looked at it. Now our TLs can see exactly where each agent failed on yesterday's calls. Pass rate went from 71% to 89% in six weeks.
Start with a 60-day free trial. No credit card. No setup fees. You only pay when you're seeing results.
60-day free trial on all plans · No credit card required · Cancel anytime · No annual commitment
Every BPO we've talked to started with Excel. Here's what they were giving up.
| Feature | 📊 Excel / Sheets | ⚡ QA.Hub |
|---|---|---|
| Live score calculation | ❌ Manual formulas | ✅ Instant, automatic |
| Fatal / Critical detection | ❌ Not possible | ✅ Auto FAIL trigger |
| Agent leaderboard | ❌ Manual pivot tables | ✅ Live, auto-ranked |
| Coaching ROI tracking | ❌ Impossible | ✅ Before/after scores |
| Pareto failure analysis | ❌ Hours of work | ✅ One click |
| Multi-team / multi-process | ❌ Multiple files, chaos | ✅ One platform |
| Role-based access | ❌ Anyone edits anything | ✅ Admin / QA / TL / Agent |
| Data loss risk | ❌ One accidental delete | ✅ Firebase cloud sync |
Built by a QA manager who got tired of patching spreadsheets. Every feature solves a real problem.
QA.Hub has been live in production at OcubeServices since August 2024. These are real people, real results.
The heatmap showed me in 10 seconds that 4 of my agents consistently fail the same critical parameter. I never would have spotted that pattern in a spreadsheet — it would have taken me a week of manual pivot work.
Coaching ROI tracking changed how I run sessions. I can now walk into a review meeting and show exactly how much each agent improved — with numbers, not opinions. My team takes feedback more seriously because of it.
Everything you need to know before getting started.
Join QA teams using QA.Hub to turn every audit into a coaching opportunity and every coaching session into measurable improvement.
No credit card required · Setup in 30 minutes · Full access for 60 days
Have a question, want a demo, or ready to get started? Reach out directly — you'll hear back within a few hours.